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Delivery Information

Shipping Australia

Shipping to any address in Australia is calculated based on weight and distance. The cost of delivery will be calculated at checkout. Certain items such as flammables have to be shipped separately.

Floorsanders Trade Supplies delivers to a work or home address but we do not send to a PO Box address. It is preferable to deliver to a work address to ensure that someone is there to sign for delivery as a large percentage of orders are shipped with a courier service. If you believe that someone may not be home for delivery, enter your work address to be sure. 

Please Note: 
As part of Floorsanders Trade Supplies purchase policy that Floorsanders Trade Supplies is not responsible for loss or damage to the goods and is the responsibility of the recipient, as Floorsanders Trade Supplies does not control the services of the courier companies. Therefore, we encourage the purchase of freight insurance for customes’ peace of mind and confidence. The fee will cover the total value of the goods purchased.

Australian orders will generally be delivered in 2-7 working days, depending on the customers location, stock availability and the nature of the product(s) ordered. Fastway are the general methods of shipment. .

To check if an item is in stock or how long it may take to process a particular order please email info@floorsanderstradesupplies.com.

For orders over 10kg, larger products and for deliveries to less frequent destinations in Australia, contact will be made with the customer prior to processing order in respect to freight costs and delivery timings.

Please Note: Items which are classified as dangerous goods) and are sent via a third party courier and are only delivered once. If delivery is unsuccessful (due to no one at delivery address) it will be the recipients’ responsibility to collect the goods from the courier’s depot or pay for additional delivery.

 

Freight Insurance

Shipping does not include insurance, if you are purchasing surfboards we recommend you purchase insurance to cover any damage or misplacement during transit. We can provide you the most competitive quote for this please contact us on 07 5523 0061 or info@floorsanderstradesupplies.com.

 

International Shipping

We can ship to virtually any address in the world. When you place an order, we contact you with will estimate d shipping costs and delivery dates for you based on the items and your location.

Returns

You may return most new, unopened items within 30 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error, however we will not pay these costs if you are returning the item due to a ‘change in mind’. You should expect to receive your refund within two weeks.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

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